CafeCommand Terms & Conditions

Last Updated: June 2026

1. Acceptance of Terms

By accessing, browsing, purchasing, or using CafeCommand ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

CafeCommand provides restaurant operators with operational monitoring, reporting, alerting, and related support services designed to assist with reviewing labor, sales, staffing, compliance, and other operational metrics.

CafeCommand is an informational and decision-support tool only and does not replace management oversight, business judgment, legal compliance obligations, or operational decision-making.

3. Eligibility

You represent that you have the authority to enter into this agreement on behalf of yourself or the business you represent.

4. Account Access and Authorization

You are responsible for ensuring that CafeCommand has proper authorization to access any reports, emails, data feeds, or operational information necessary to provide services.

You represent that you have the legal right and authority to provide such access and information.

5. Fees and Billing

Setup fees are due prior to onboarding and configuration.

Recurring subscription fees are billed in advance according to the selected service plan.

Failure to pay invoices when due may result in suspension or termination of service.

CafeCommand reserves the right to modify pricing upon reasonable notice to existing customers.

6. No Refund Policy

All setup fees are non-refundable.

Monthly subscription fees are non-refundable once billed.

Because onboarding, customization, configuration, and support resources are allocated immediately upon purchase, CafeCommand does not provide refunds, credits, or prorated reimbursements except where required by law.

7. Client Responsibilities

Clients are solely responsible for:

• Reviewing all alerts and reports

• Making staffing decisions

• Managing labor costs

• Ensuring legal and regulatory compliance

• Verifying the accuracy of business data

• Supervising employees and business operations

CafeCommand does not make operational decisions on behalf of clients.

8. Service Availability

CafeCommand strives to provide reliable service but does not guarantee uninterrupted operation.

Services may be affected by:

• Internet outages

• Email delivery failures

• SMS delivery failures

• Third-party software interruptions

• Scheduled maintenance

• Technical issues outside CafeCommand's control

Temporary interruptions shall not constitute a breach of these Terms.

9. No Guarantee of Results

CafeCommand does not guarantee:

• Increased profits

• Reduced labor costs

• Increased sales

• Improved compliance

• Improved operational performance

• Prevention of losses

Business outcomes depend on numerous factors outside the control of CafeCommand.

10. Third-Party Services

CafeCommand may utilize third-party providers including:

• Email providers

• SMS providers

• Cloud hosting providers

• Artificial intelligence providers

• Analytics providers

• Reporting systems

CafeCommand is not responsible for errors, delays, interruptions, inaccuracies, or outages caused by third-party services.

11. Limitation of Liability

To the fullest extent permitted by law, CafeCommand and its owners, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.

This includes but is not limited to:

• Lost profits

• Lost revenue

• Lost business opportunities

• Staffing decisions

• Payroll expenses

• Data inaccuracies

• Service interruptions

In all cases, CafeCommand's total liability shall not exceed the total amount paid by the client during the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless CafeCommand and its affiliates from any claims, damages, liabilities, costs, and expenses arising from:

• Your use of the Service

• Your business operations

• Your violation of these Terms

• Unauthorized access provided by you

• Information submitted by you

13. Intellectual Property

All software, workflows, content, designs, methodologies, automation systems, branding, documentation, and related materials provided by CafeCommand remain the exclusive property of CafeCommand.

No ownership rights are transferred to customers.

14. Termination

Either party may terminate service at any time.

CafeCommand may suspend or terminate services immediately for:

• Nonpayment

• Fraudulent activity

• Unauthorized access attempts

• Abuse of the Service

• Violations of these Terms

Upon termination, all outstanding balances remain due.

15. Modifications

CafeCommand may update these Terms & Conditions at any time.

Updated versions become effective upon posting to the CafeCommand website.

Continued use of the Service constitutes acceptance of revised Terms.

16. Governing Law

These Terms shall be governed by the laws of the State of New Hampshire without regard to conflict of law principles.

Any dispute arising under these Terms shall be brought exclusively in a court of competent jurisdiction located within New Hampshire.

17. Contact Information

Questions regarding these Terms may be directed to:

CafeCommand

Email: cafecommand@gmail.com